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Several days ago, we announced that the first annual George and Joan Keeping It Real Tour will take place in Southern Arizona. We’re fully aware of the controversy swirling around Arizona as a destination these days, and we did a lot of soul-searching in making this selection. But we are dedicated to the idea that [...] Congratulations to Nancy Ledeboer and her colleagues in Southern Arizona who have been selected for the First Annual Keeping It Real Tour. Come August we’ll be visiting, speaking, training, consulting, and generally trying to stir things up at public libraries in Apache Junction, Tucson, Nogales, Tombstone, Bisbee, and Sierra Vista. We look forward to seeing the sights and enjoying the food [...] We’ll be participating in “Consultants Giving Back…to You,” a new project offered by PLA and coordinated by our good friend and colleague Paula Singer. We’ll be available for half-hour blocks of free consulting on just about anything you want to talk about on Saturday morning, June 26, from 9 to noon in the Independence Room [...] It’s not too late to submit an itinerary for the First Annual George and Joan Keeping It Real Tour. Some lucky group of libraries will win a week of FREE consulting from yours truly. Proposals are due May 15. Click here for all the details. –George and Joan Periodically I catch myself using terminology that reinforces a notion that I am otherwise trying to update. Here’s the latest example: I am going to try to stop talking about “customer service” and substitute the phrase “customer experience.” OK, since I’m not so crazy about “customer,” probably “visitor experience.” This aligns somewhat with what interface designers call [...] I’m always on the lookout for signs that assist customers by (a) providing information at the point of need, (b) framing that information from the customer perspective, and (c) speaking to outcomes whenever possible. Here are two recent examples: The sign at a hospital driveway near my house now says Chest Pain Center instead of Cardiac Care Center. The patient no longer has to [...] If you are reading this message, you are invited to attend the Blog Salon at ALA Midwinter. On Sunday, January 17, from 5:00 pm to 8:00 pm in the Stone Room at the Westin Waterfront in Boston, OCLC will host its semi-annual event for bloggers (both writers AND readers), tweeters, and anyone with an interest [...] One of my favorite ways to start a presentation is with the Beloit College Mindset List, which “provides a look at the cultural touchstones that shape the lives of students entering college,” according to the web site. |
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