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I’m always on the lookout for signs that assist customers by (a) providing information at the point of need, (b) framing that information from the customer perspective, and (c) speaking to outcomes whenever possible. Here are two recent examples: The sign at a hospital driveway near my house now says Chest Pain Center instead of Cardiac Care Center. The patient no longer has to [...] If you are reading this message, you are invited to attend the Blog Salon at ALA Midwinter. On Sunday, January 17, from 5:00 pm to 8:00 pm in the Stone Room at the Westin Waterfront in Boston, OCLC will host its semi-annual event for bloggers (both writers AND readers), tweeters, and anyone with an interest [...] Several days ago, a public library director of my acquaintance asked for my opinion about the value Library Leadership Ohio. I’ve mentored seven times for these leadership institutes (Library Leadership Ohio three times, Snowbird twice, and Canada’s Northern Exposure to Leadership and California’s Eureka once each) so I’m a real advocate. Here’s what I told him: I’m [...] |
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