What We Do
We draw on the latest consumer data, fresh practices from other disciplines, and results from leading libraries worldwide to provide:
- Visioning and future scenario planning
- Strategic planning and positioning
- Strategic reality checks – assessment and updating of existing plans
- Service reality checks – assessment and updating of existing services
- Board workshops and study sessions
- Management retreats
- Budget sessions and reviews
- Staff/team work sessions and reviews
- Decision support
- Metrics and measurements
- Keynotes, workshops, seminars, staff training, and in-service presentations
- Management and staff coaching
- Customer service evaluations and secret shopping
- Document reviews, second opinions, sage advice, and general kibitzing
